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Customer Service
Customer Service FAQ Links:
- About Us
- Shop in New York
City
- Contact ScreenStyle by e-mail, phone, fax,
snail mail
- Satisfaction guaranteed, returns, exchanges, damages
- Privacy, your personal
information is protected by our privacy guarantee
- Ordering, pay methods, how
to order
- Downloading
Software
- Shipping Info, free shipping, shipping methods,
shipping rates, delivery time,
express shipping
- Testimonials
ScreenStyle is a division of
Big Screen Software. We are based in New York City but we spend a lot of time in
Los Angeles visiting our friends at Final Draft and Creative
Screenwriting. We are screenwriters and filmmakers and producers and
actors and writers and we love great movies. Heck, we even love bad
movies. We share an office space with MovieMaker magazine. If you'd like to learn more
about us read the
ScreenStyle story.
If you'd like to actually
buy our products in person, you can shop at The Drama Book Shop in Times Square. The Drama Book Shop is located at 250 W. 40th Street between
7th and 8th Avenue. It's been open forever and is a great resource for
those interested in Broadway and theater. Please Note: Prices at The Drama Book Shop may be higher
than on our website since New York City retail rent is the highest
in the country.
Contact ScreenStyle Online E-mail is the best way to contact us. We
check e-mail every day and respond as fast as we can.
E-mail us at
info@screenstyle.com. If you have a
question about your order, please make sure your e-mail includes your name and
order number.
- Your satisfaction is guaranteed!
- Return any unsatisfactory
item within 30 days of the invoice for refund or credit of your purchase price.
- Regular shipping charges apply on all returns.
- Please e-mail us first to get a Return Authorization Number.
- Have questions? Need help? E-mail us
at info@screenstyle.com or call
1-888-627-8812.
- Protecting your personal information is very,
very important to us. We hate spam!
ScreenStyle does NOT sell or rent our
customers names, addresses or e-mail addresses to anyone. The obvious
exception is if you subscribe to Creative Screenwriting through us, then we
send your mailing information to Creative Screenwriting.
- If you purchase software such as Final Draft
from us, that later releases a free upgrade or patch, we may e-mail you
regarding that important information.
- If you ever get e-mail or newsletters from us
and you DO NOT want to continue receiving these messages, simply reply with
the word REMOVE in the subject line and we will remove your name from our
e-mail lists.
- Credit card orders are accepted on-line, by fax
or, by phone. We accept Visa, MasterCard, American Express (AMEX), and
Discover.
- We now
accept PAYPAL. You can send us a PayPal payment to info@screenstyle.com
- Money orders will be accepted. We prefer not to
take personal checks. If you send us a personal check, we will deposit
it and wait until the funds have cleared. It could take up to 10 days
before your personal check is cleared. PLEASE MAKE CHECKS OUT TO BIG
SCREEN SOFTWARE. Please mail them to us at: Big Screen
Software, 121 Fulton Street, 5th Floor, New York, NY 10038
- All orders outside the U.S.A. should be credit
card orders.
Ordering Over the
Internet:
- Ordering over the internet is safe, easy, and
totally secure. When you order from ScreenStyle over the internet, you
connect with Yahoo Store's secure server which protects your
credit card and personal information.
- Shortly after placing your order on-line, you
will receive an e-mail confirmation of the order you entered
on-line.
Ordering by
Telephone:
- Our phone hours are approximately from 9:00
A.M. - 6:00 P.M. Monday - Friday (except for major national holidays).
- Voice Mail messages are accepted 24 hours each
day, seven days each week. Call 1-888-627-8812. Our fax number is
1-419-793-2305.
Ordering by
Mail:
- The best and easiest way to order by mail is to start an order over our
website. Enter your name, shipping information, and the products you
wish to purchase. Then print out this information and send it to us at
Big Screen Software, 121 Fulton Street 5th Floor, New York, NY 10038. Or
you can write your information on a piece of paper - include your phone number
and e-mail address - and send it to us along with your payment.
Downloading
Software:
- Please
note that downloading software is a 2-step process. The first
step is you place your order with ScreenStyle. The second
step is we e-mail you download instructions along with a unique serial number.
- These instructions are usually e-mailed to
you within just a few hours; however it can take up to 24 hours to get
clearance from your credit card company. Please make sure the billing information for your order is
accurate.
- The
following products are available to download from ScreenStyle: Final Draft, Movie Magic Screenwriter,
ScreenStyle, Power Structure, Power Writer, Power Tracker, and FrameForge.
- Please
note you can also download JohnTruby's Blockbuster and Gorilla Software. These downloads can take 6-36 hours.
U.S. SHIPPING
INFORMATION
- We ship by Ground FedEx, FedEx Express, or the USPS.
- We are responsible for any damage or losses incurred in shipping.
- Most orders are shipped out the same day if received by 3 p.m. E.S.T.
- We do ship to PO Boxes, but please allow an extra day for us to ship your
order. For orders to PO Boxes, we must physically take your order to the
post office.
- FREE SHIPPING is available inside the
United States for orders over $25. FREE SHIPPING Orders are shipped by
U.S. Media Mail. These orders take 10-14 days.
- If you select Ground Shipping, we will ship either by Ground FedEx or
USPS. We choose our shipping methods based on cost, speed, and
efficiency.
- If you select FedEx Express (2-day or 1-day), please note that
Saturday and Sunday do not count as shipping days. An order shipped on
Thursday will arrive on Monday. An order shipped on Friday will
arrive on Tuesday.
INTERNATIONAL SHIPPING
INFORMATION
We ship daily to countries outside the United
States. We have shipped to over 40 countries outside the United
States. You are responsible for all duties, taxes, and
customs that your government may require. When you place your
order, please select either Canada or Outside U.S./Canada as your shipping
option.
SHIPPING COSTS
We try to keep shipping
costs as low as possible. Many of our packages are 5 to 7 pounds so
shipping costs can add up quickly. In most cases, you'll find that
choosing Ground Shipping is your best option.
| Your Country |
Shipping Type & Time |
Cost |
| USA |
U.S. Media Mail (10-14 days) |
FREE for orders over $25.00 |
| USA |
Ground Shipping. (3-7 shipping days) |
$4.95 to $7.95 depending upon product value and
weight |
| USA |
FedEx Express 2 shipping days Guaranteed |
Below $99.95 - $9.95 Over $99.95 -
$12.95 |
| USA |
Overnight |
$29.95 |
| Outside USA |
starts at $10.00 (for most book and magazine
orders |
U.S. Overseas Mail (10-14 days) |
| Outside USA |
starts at $20.00 (for most software orders) |
FedEx Overseas Express or US Post (4-7 days)
| TESTIMONIALS
A lot of our
customers have told us
nice things. We hope we earn your praises also.
--The folks at screenstyle.com not
only delivered on their promise for a great product at a great price, Mr.
Mefford personally made sure that I would receive my order without delay even
though the major obstacles were on my end. Thanks and a heartfelt recommendation
go out to Mr. Mefford and everyone at screenstyle.com
--Great service.
The owner of the store gave me a free shipping upgrade when he was not able to
ship out my product the same day. Great prices plus I enjoyed the extra free
stuff that came with my order. I would shop here again.
--I love
shopping at Screenstyle. They provide excellent and fast service. I requested
regular shipping, via USPS, which is normally slower than FEDEX. I received my
order in no time. Joe promissed it me by Friday, and there it was in my P.O.BOX.
Thanks a lot, Screenstyle! I can recomend it to everyone. You want fast and
great service? Shop at screenstyle.com!
More
testimonials..........
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