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Customer Service

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About Us

ScreenStyle is based in New York City although we spend a lot of time in Los Angeles visiting our friends at Final Draft, Movie Magic Screenwriter, and Creative Screenwriting. We are screenwriters and filmmakers and producers and actors and writers and we love great movies. Heck, we even love bad movies. Our offices are in the Tribeca area of New York City near Robert DeNiro, the Tribeca Film Festival, and lots of other filmmakers and screenwriters. If you'd like to learn more about us read the ScreenStyle story.

Shop in New York City

If you'd like to actually buy some of our products in person, you can shop at The Drama Book Shop in Times Square. The Drama Book Shop is located at 250 W. 40th Street between 7th and 8th Avenue. It's been open forever and is a great resource for those interested in Broadway and theater.
Please Note: Prices at The Drama Book Shop may be higher than on our website since New York City retail rent is the highest in the country.

Contact ScreenStyle Online

Visit our Contact Us page for e-mail addresses, phone numbers, and snail mail addresses.

Guaranteed Satisfaction

  • Your satisfaction is guaranteed!
  • Return any unsatisfactory item within 30 days of the invoice for refund or credit of your purchase price.
  • Please e-mail us first to get a Return Authorization Number.

Your Privacy is Protected

  • Protecting your personal information is very, very important to us. We hate spam!
    ScreenStyle does NOT sell or rent our customers names, addresses or e-mail addresses to anyone. The obvious exception is if you subscribe to Creative Screenwriting through us, then we send your mailing information to Creative Screenwriting.
  • If you purchase software such as Final Draft from us, that later releases a free upgrade or patch, we may e-mail you regarding that important information.
  • If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.

Ordering from ScreenStyle

  • Credit card orders are accepted on-line, by fax or, by phone. We accept Visa, MasterCard, American Express (AMEX), and Discover.
  • We now accept PAYPAL. You can send us a PayPal payment to info@screenstyle.com
  • Money orders will be accepted. We do take personal checks but will hold them up to 10 days to make sure they are cleared.
  • PLEASE MAKE CHECKS OUT TO BIG SCREEN SOFTWARE. Please mail them to us at: Big Screen Software, 11 Beach Street, Suite 410, New York, NY 10013
  • All orders outside the U.S.A. should be credit card orders.
Ordering Over the Internet:
  • Ordering over the internet is safe, easy, and totally secure. When you order from ScreenStyle over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
  • Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
Ordering by Telephone:
  • Our phone hours are approximately from 9:00 A.M. - 5:30 P.M. Monday - Friday (except for major national holidays).
  • Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-888-627-8812. Our fax number is 1-419-793-2305.
U.S. SHIPPING INFORMATION

  • We ship by Ground FedEx, FedEx Express, or the USPS.
  • We are responsible for any damage or losses incurred in shipping.
  • Most orders are shipped out the same day if received by 3 p.m. E.S.T.
  • We do ship to PO Boxes, but please allow an extra day for us to ship your order. For orders to PO Boxes, we must physically take your order to the post office.
  • FREE SHIPPING is available inside the continental United States for orders over $25. FREE SHIPPING Orders are shipped by U.S. Media Mail. These orders take 10-14 days.
  • If you select Ground Shipping, we will ship either by Ground FedEx or USPS. We choose our shipping methods based on cost, speed, and efficiency.
  • If you select FedEx Express (2-day or 1-day), please note that Saturday and Sunday do not count as shipping days. An order shipped on Thursday will arrive on Monday. An order shipped on Friday will arrive on Tuesday.
INTERNATIONAL SHIPPING INFORMATION

  • We ship daily to countries outside the United States. We have shipped to over 40 countries outside the United States.
  • You are responsible for all duties, taxes, and customs that your government may require. When you place your order, please select either Canada or Outside U.S./Canada as your shipping option.
SHIPPING COSTS

We try to keep shipping costs as low as possible. Many of our packages are 5 to 7 pounds so shipping costs can add up quickly. In most cases, you'll find that choosing Ground Shipping is your best option.


Your Country Shipping Type & Time Cost
USA U.S. Media Mail
(10-14 days)
FREE
for orders over $25.00
USA Ground Shipping.
(3-7 shipping days)
$5.95
USA FedEx Express
2 shipping days Guaranteed
$19.95
USA Overnight Expensive. Call for Quote.
Canada 7-14 days starts at $10.00
Outside USA 7-20 days starts at $10.00

TESTIMONIALS

A lot of our customers have told us nice things. We hope we earn your praises also.

--The folks at screenstyle.com not only delivered on their promise for a great product at a great price, Mr. Mefford personally made sure that I would receive my order without delay even though the major obstacles were on my end. Thanks and a heartfelt recommendation go out to Mr. Mefford and everyone at screenstyle.com

--Great service. The owner of the store gave me a free shipping upgrade when he was not able to ship out my product the same day. Great prices plus I enjoyed the extra free stuff that came with my order. I would shop here again.

--I love shopping at Screenstyle. They provide excellent and fast service. I requested regular shipping, via USPS, which is normally slower than FEDEX. I received my order in no time. Joe promissed it me by Friday, and there it was in my P.O.BOX. Thanks a lot, Screenstyle! I can recomend it to everyone. You want fast and great service? Shop at screenstyle.com!

More testimonials..........